General Terms & Conditions (T&C)

Legal disclaimer

Terms&Conditions Info

Last updated: 08/29/2025

Welcome to Fourie Agency.

By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this website, submitting your details, or engaging with our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

2. Services

Fourie Agency provides branding, design, marketing, admin support, sales, and related digital services.
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
All projects require clear written agreements before work begins.

3. Intellectual Property

All content on this website, including logos, text, graphics, and designs, are the property of Fourie Agency unless otherwise stated.
You may not copy, reproduce, or distribute any material without written permission.
Client-specific deliverables created by Fourie Agency remain our intellectual property until full payment is received.

4. Use of Website

You agree not to misuse this website, including attempting to gain unauthorized access, spreading harmful software, or using it for unlawful purposes.
You may only use this website for lawful purposes related to our services.

5. Leads & Data

When submitting information through our website (forms, downloads, subscriptions), you consent to Fourie Agency storing and using that information for business and marketing purposes in line with our Privacy Policy.
You are responsible for ensuring that the information you provide is accurate and lawful.

6. Admin Services

Fourie Agency may provide administrative support services, including (but not limited to) scheduling, correspondence, documentation, invoicing support, and organizational tasks.
These services are provided as a support function and do not replace professional legal, financial, or compliance advice.
The client remains responsible for the accuracy, legality, and approval of all documents or communications prepared on their behalf.

7. Sales & Lead Generation Services

Fourie Agency may provide sales support and lead generation services, including outreach, prospecting, client onboarding support, and follow-ups.
Leads generated by Fourie Agency on behalf of a client remain the property of the client once delivered.
Fourie Agency is not responsible for the final conversion of leads into sales, nor for the accuracy of third-party lead data.
The client must ensure compliance with data protection and anti-spam laws in their region when using leads.

8. Payments & Fees

Prices and payment terms for services will be provided in writing before work begins.
All invoices must be settled within the agreed payment period.
Late payments may result in suspension of services until payment is received.
For ongoing services (e.g., admin or sales support), payment is due monthly in advance unless otherwise agreed.

9. Limitation of Liability

Fourie Agency is not responsible for any loss, damages, or claims arising from the use of our website, services, or third-party platforms we may integrate with (e.g., social media, CRMs, email providers).
We cannot guarantee specific sales results or financial outcomes from marketing, admin, or sales services.
We make no guarantees that our website will always be secure, available, or error-free.

10. Third-Party Links

Our website may include links to third-party websites or tools. Fourie Agency is not responsible for the content, practices, or security of these external sites.

11. Termination of Use

We reserve the right to restrict or terminate access to our website or services if we believe there has been a violation of these Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes shall be handled within the jurisdiction of the courts of that country.

13. Updates to Terms

We may update these Terms and Conditions at any time. Continued use of our website or services after updates are posted constitutes acceptance of the revised terms.

15. Refund & Cancellation Policy

15.1 Cancellations by the Client

If a client wishes to cancel a project, cancellation must be made in writing (email, WhatsApp or signed notice).
Any deposits or upfront payments are non-refundable, as they secure the project schedule and initial resources.
If cancellation occurs after work has started, the client will be invoiced for the work completed up to the date of cancellation, including any third-party costs already incurred.

15.2 Cancellations by Fourie Agency

Fourie Agency reserves the right to cancel or suspend a project or service if:
- The client fails to make payments as agreed.
- The client breaches these Terms & Conditions.
- The client provides unlawful, misleading, or harmful material.
In such cases, no refunds will be issued for payments already received.

15.3 Refunds

Refunds will only be considered in cases where Fourie Agency is unable to deliver the agreed service due to circumstances within our control.
No refunds will be given for:
- Completed work already delivered to the client.
- Dissatisfaction based on subjective preferences (e.g., design taste) after work was delivered as per the agreed scope.
- Delays or failures caused by the client’s lack of response, missing information, or failure to provide required materials.

15.4 Ongoing/Monthly Services

For ongoing services (such as admin support, social media management, or sales/lead generation), cancellations require at least 14 days’ written notice before the next billing cycle.
Payments already made for the current month are non-refundable, but services will continue until the end of the paid period.

15.5 Chargebacks

Clients agree not to initiate chargebacks or payment disputes for services delivered according to the agreed scope.
Any chargebacks will be considered a breach of contract, and Fourie Agency reserves the right to pursue recovery of funds, including legal costs.